Refund Policy

At Cherry Beauty & Cherry Academy, every booking, service and educational product is carefully prepared to provide the highest quality experience. Please read the following policy before making your purchase.

Services & Mentorships

Payments for appointments, mentorships and training are non-refundable.

Where possible, we are happy to accommodate reasonable rescheduling requests with sufficient notice. Please refer to the applicable booking terms for your service or mentorship.

If a mentorship has been secured using the Pay 50% Today option, the remaining balance must be paid no later than 7 days prior to the scheduled mentorship.

Digital Products

Due to the immediate access provided upon purchase, all digital products, online courses, downloadable resources, templates, eBooks and educational materials are non-refundable.

Please choose carefully before purchasing.

Online Courses

Access to online courses is granted immediately after purchase. As digital access cannot be returned, refunds are not available once access has been provided.

Physical Products

If physical products are offered in the future, please contact us within 7 days of receiving your order if your item arrives damaged or incorrect.

Items must be unused and in their original condition. We do not accept returns for change of mind.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

You are entitled to a replacement, repair or refund where required by law, including where a product or service has a major fault or does not meet consumer guarantees.

Questions

If you have any questions before purchasing, please contact us. We're always happy to help ensure you choose the product or service that's right for you.